Privacy Policy

Who we are

This website is operated by The Mobile Coffee Group Pty Ltd (ABN 65 155 780 073, ACN 155 780 073), referred to here as “we” and “us”. We build and sell mobile coffee vans and fit-outs, supply coffee, and run the Coffee Van Classifieds marketplace and operator directory.

We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what personal information we handle and what you can do about it.

What we collect

We only collect what a given part of the site actually needs.

• Enquiries and quotes: your name, email address, phone number, and whatever you tell us in the message.
• Accounts: your email address, name, and a password, which is stored only as a cryptographic hash that we cannot read or reverse.
• Mobile verification: your mobile number, where you choose to verify it in order to contact a seller or place a holding deposit.
• Coffee Van Classifieds: for sellers, your listing details and the contact details you want buyers to reach you on. For buyers, the enquiries you send.
• Operator directory: your business name, contact name, suburb, and the email address and phone number you choose to publish.
• Events: the organiser and venue details you submit with an event listing.
• Coffee orders: your name, email, phone and delivery address, plus the postcode used to calculate shipping.
• Automatically: your IP address, browser and device information, the pages you visit, and how you arrived. This is standard web server and analytics data.

We do not ask for government identifiers, and we never see or store your card details — those go directly to our payment processor.

Why we collect it

• To answer your enquiry, quote on a build, and deliver what you have bought.
• To run your account and keep it secure.
• To keep the Classifieds marketplace usable: verifying an email address and a mobile number before seller contact details are released reduces scraping, fake enquiries and time-wasting for sellers.
• To process payments and meet our tax and record-keeping obligations.
• To understand how the site is used so we can improve it.
• To send you information about our products where you have asked us to, or would reasonably expect it. Every marketing email has an unsubscribe link.

If you do not give us the information a form asks for, we may not be able to provide that part of the service — we cannot quote on a build without a way to reply to you.

Cookies and tracking

We use cookies and similar technologies. Some are necessary: they keep you signed in and remember what is in your cart. Others help us measure how the site performs and how people find us.

• Google Analytics, via Google Tag Manager, to measure traffic and how pages are used.
• Meta Pixel, so we can measure and target advertising on Facebook and Instagram.
• Vercel Analytics and Speed Insights, which measure page performance without using cookies.

You can block or delete cookies in your browser settings. Blocking necessary cookies will stop parts of the site working, such as staying signed in. You can also opt out of Google Analytics using Google’s opt-out add-on, and adjust advertising preferences in your Facebook and Instagram account settings.

Who we share it with

We do not sell your personal information. We share it only with the service providers that make the site work, and only as far as each one needs:

• Supabase — our database, file storage and sign-in system.
• Vercel — website hosting and delivery.
• Stripe — payment processing. Your card details go directly to Stripe and never reach our servers.
• Google — Analytics and Tag Manager, and Google Identity Platform, which sends the code when you verify a mobile number.
• Meta — advertising measurement through the Meta Pixel.
• Google Workspace — the email we send and receive.

For Coffee Van Classifieds specifically: when you send an enquiry about a listing, the seller receives your name, email address, message and your verified mobile number so they can reply. That is the point of the enquiry, and it is worth knowing before you send one.

We may also disclose personal information where the law requires it, or to protect our rights or someone’s safety.

Overseas storage

Some of these providers store data outside Australia. Our database and file storage are hosted in Japan. Our hosting, payments, analytics and advertising providers are based in the United States and may store or process data there, or in other countries where they operate.

By providing your personal information through this site, you consent to it being disclosed to overseas recipients on this basis. We take reasonable steps to use reputable providers with their own security and privacy commitments, but we cannot control overseas laws, and you may not be able to seek redress under the Privacy Act for an overseas recipient’s handling of your information.

Security and retention

We protect personal information with access controls, encryption in transit, row-level database security, and regular backups. Passwords are stored only as hashes. No system is perfectly secure, and we cannot guarantee the security of information transmitted over the internet.

We keep personal information only while we need it for the purpose we collected it, or for as long as the law requires — financial records, for example, must be kept for seven years. After that we delete or de-identify it.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email info@themobilecoffeegroup.com.au or call 1300 74 60 20.

We will need to verify who you are before releasing anything. We aim to respond within 30 days. There is no charge to make a request, though we may charge a reasonable amount for the cost of supplying a large volume of information. If we refuse a request, we will tell you why in writing.

If you have an account, you can update most of your details yourself from your account page.

Complaints

If you think we have mishandled your personal information, tell us first at info@themobilecoffeegroup.com.au. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy as the site changes. The current version always lives at this address, and the date at the top tells you when it last changed. If we make a significant change to how we handle your information, we will say so rather than relying on you to notice.